Return Policy

Definitions and key terms To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Tik Toyz , which is responsible for your information under this Return & Refund Policy.
Customer refers to the company, organization, or person that signs up to use the Tik Toyz Service to manage the relationships with your consumers or service users.
Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Tik Toyz and use the services. Service refers to the Service provided by Tik Toyz as described in the relative terms (if available) and on this platform.
You are a person or entity registered with Tik Toyz to use the Services.

Return & Refund Policy
Thanks for shopping at Tik Toyz . We appreciate the fact that you like to buy the stuff we sell. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, some terms and conditions apply to transactions at Tik Toyz . We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or purchasing at Tik Toyz , you agree to the terms set forth below, along with Tik Toyz ‘s Privacy Policy.

If there’s something wrong with the product/service you bought or are unhappy with, you have two weeks to issue a refund and return your product/service.

If you would like to return a product, the only way would be to follow the following guidelines:
The product has to be in the packaging we sent in the first place.
Products we can’t refund or replace:
Products we can’t process for return are listed below:
• Books
• CDs/ DVDs
• Items on sale
• Electronic items where the original seal is broken
• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken, or torn)
• Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
• Items that have been assembled, used, altered, or installed, unless defective
• Items that were sealed and require their hygienic levels to be intact from the manufacturer. Further exceptions are mentioned along with the product description All returned items must include a copy of the invoice/receipt and be in the same condition upon delivery.

NO EXCHANGES
At Tik Toyz , unfortunately, we do not accept exchanges at any time. You must return your product within 07 days. A refund will be credited to the original method of payment. You can then re-order a new product through our service.

WARRANTY
Various Sellers and Brands sell all the products in Tik Toyz in the region. Tik Toyz does not give any exceptional warranty for any products. However, the terms of the respective seller’s warranty will apply.

REFUNDS
We at Tik Toyz commit ourselves to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged carefully. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may need some help with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you purchased it via online payment (not cash on delivery), you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good so that the items won’t get damaged during transit. Please note that Tik Toyz is not liable for damages caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will issue a refund for your purchase. Your refund may take 14 working days to process.

Shipping
Tik Toyz is not responsible for return shipping costs. Every shipping has to be paid for by the customer; even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent
By using our website/app, registering an account, or purchasing, you now consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy
Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you disagree with this or any updated Return & Refund Policy, you can delete your account.

Contact Us
If, for any reason, you are not completely satisfied with any good or Service that we provide, feel free to contact us, and we will discuss any of the issues you are having with our product.